We know how overwhelming it can be to receive an Autism diagnosis. We also know you likely have a lot of questions. Here are some commonly asked questions and answers.

What funding options are available?
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We are happy to provide a range of funding options for families including direct billing with FSCD services and private pay options. For Private Pay options, Northern Star offers service packages that have been tailored to meet different needs. Contact us and we will help you find the right fit for your needs.

When can I start services?
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After contacting Northern Star Behaviour Services, a representative will reach out to you with instructions to complete an intake package and find the best option for your current needs.

If accessing private funding options, services can start immediately pending consultant availability.

If accessing FSCD services, a physical contract is required with a listed start date and your specified caseworker must confirm that NSBx is the noted provider.

If accessing Jordan's Principle, your FNHC assigned worker must receive confirmation and an active DEC# is required.

My child doesn’t have a diagnosis yet, can we start?
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YES! At Northern Star Behaviour Services, we pride ourselves on starting intervention services as early as possible to support the best outcomes. If you are yet to receive a diagnosis and have concerns, we can support you in your journey and meet you where you are at.

When are payments due if I have selected a private services package?
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Invoices are sent within the first week of the following month and include all service charges for the month previous. Payment is expected to be received by the end of the same month the invoice was sent. For example, an invoice will be sent out in the first week of December for all of November's charges and payment is expected by December end of month. If payment is not received, services will be suspended.

Where do I send my payment to?
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Northern Star Behaviour Services accepts e-transfer to accounting@northernstarbehaviourservices.com
Debit and credit payment options will be made available in the future.

My child has a diagnosis other than Autism. Can we still apply?
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YES! Behavioural intervention is a large area of practice with many different methodologies available to suit client needs. Our professionals pride themselves on providing evidence-based intervention plans rooted in research, specific to the needs of the child.

What is your COVID-19 protocol?
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At this time, Northern Star Behaviour Services continues to perform services in-person and virtually at the comfort of each family. It is important to us that you receive the care you want while feeling as safe as possible. As provincial mandates change, Northern Star follows these guidelines and therefore your service delivery is subject to change.

Does your agency provide speech pathology and occupational therapy services?
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Yes! We are pleased to provide a multidisciplinary team to every family who requires the support. This means that Specialized Services and all BDS services are available.

I have FSCD services. Does Northern Star support this via direct billing?
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Yes! Northern Star is proud to be a vendor with FSCD and can direct bill for ALL contract types including Specialized Services, BDS, and Family Managed.

I don’t have an FSCD contract, but I still want services. How can I get it?
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Northern Star accepts a fee-for-service model with cost effective budgets for families in need of care. Additional funding options are also available including Jordan’s Principle for First Nations and Indigenous community members. Typical health plans such as Blue Cross and SunLife do not cover ABA Intervention at this time in the province of Alberta.

My child doesn’t have an Autism diagnosis yet. Can we still seek supports?
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Absolutely. Northern Star is passionate about spreading awareness that a diagnosis is not required to begin intervention services. We have started with many families in a private pay model as they complete their journey with diagnosis and transition seamlessly to FSCD funded services via our direct billing.

Does Northern Star provide Autism diagnostics?
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Northern Star works with an external consultant, Dr. Farzad Zare-Bawani for private diagnostic assessments regarding Autism and many other developmental disabilities. Contact us for more information – we are happy to connect you with the best!

What can I expect when working with a BCBA and Interventionist?
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The BCBA’s at Northern Star join your family with a fresh perspective and creative problem-solving skills that face your family challenges head on. Prepare for an initial interview, assessment, and data collection that informs the whole individualized treatment plan for your child. Once a plan is in place, our skilled clinicians see you frequently to provide routine practice, while modelling strategies for you to continue while we are not present. The BCBA and clinical team follow up to review progress, and steer the plan as needed.

I have heard controversial feedback about ABA. Can I speak to someone if I’m feeling hesitant?
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We love discussing what we do and welcome all inquiries regarding ABA. Like so many other practices including medicine, ABA has grown and evolved over time. Northern Star hire’s the best and stands confidently behind the practice of ABA as the number one recommended intervention technique for Autism Spectrum Disorder. Northern Star abides by the highest possible ethical standards as a requirement with the BACB (Behavior Analyst Certification Board), and goes above and beyond with de-escalation and safety training for each staff member that encompasses all needs, no matter how severe.

What regions do you service?
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Edmonton and surround area, rural NW (Grande Prairie and region), and Calgary!

Why can't I find your location on the map?
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We bring our work to you! All appointments are done as in-home consultation where you have the convenience of your service team coming to your home. This is often where your child is most comfortable and acts most like themselves, helping us observe their real skills and areas for development. We will attend community based programming (e.g., grocery stores, shopping malls) when required.